Careers

Located in Houston, Yep Energy provides retail electricity and gas to residential and commercial customers in Texas, Pennsylvania, California, and New Jersey. We need new team members that want to work and make a difference. We are looking for people that are not averse to rolling up their sleeves and getting the job done. We are a small shop and we all work to get things accomplished.

Requirements

• Comprehensive knowledge of deregulated electric and gas markets not limited to Texas, California, and the Northeast
• Self-starter qualities a must
• Degree required with minimum of 5 years in deregulated industry
• Must be an independent thinker, able to provide ideas and see the overall goals
• Must be proficient in MS Office, particularly MS Excel
• Responsive team player with ability to handle multiple tasks and maintain control and order over same as well as quickly prioritize among numerous pressing tasks

Responsibilities

• Work to improve and maintain processes for regulatory compliance in enrollment, billing, contract renewal, transaction management, customer care, and collections
• Participate in planning and testing for bill platform conversion
• Contribute to mentoring and training of Analysts and Customer Service Reps
• Work closely with Supply, Marketing, Sales, and Accounting to achieve company goals
• Assist with managing and measuring the performance of, third-party EDI, customer billing, customer service, third party verification providers, and regulatory service providers

Working Conditions

• Able to work indoors in an office environment
• Able to work with moderate daily pressure
• Able to meet deadlines
• Able to work extended hours when necessary

Send Us Your Resume

The position is responsible for providing superior customer service for every customer that contacts the Customer Care Center. The role consists of assisting customers with inquiries concerning account information and services that are offered by Yep Energy. Required skills include being receptive, competent and analytical to resolve customer related questions and issues. The ideal candidate will be able to interact effectively with customers while providing a positive experience.

Requirements

• Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
• Bilingual (English/Spanish) strongly preferred
• Experience in retail electricity market preferred
• Experience within the ERCOT market
• High School diploma, GED, or equivalent math and English skills required
• College degree or coursework preferred
• Outstanding phone etiquette and polished communication skills (written and verbal)
• Excellent listening skills
• Ability to maintain a calm demeanor when dealing with agitated customers
• Attentive to detail and committed to high quality customer service
• Strong quantitative, analytical, and problem solving skills
• Willingness to identify problems and suggest process improvements
• Proficiency in Windows environment and MS Word and Excel applications
• Solid data entry skills
• Effective in the use of the Internet
• Comfortable in a fast paced environment where change is commonplace

Responsibilities

• Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
• Research account status and identify account issues
• Address billing inquiries and resolve billing disputes
• Process disconnection and reconnection requests
• Enroll customers and resolve enrollment issues
• Provide price quotes to prospective customers
• Follow up with customers to attain required account information
• Initiate collection activity on past due accounts and process disconnection and reconnection requests
• Respond to emailed customer inquiries with factually and grammatically correct written communications
• Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role

Working Conditions

• Ability to meet highest attendance requirements
• Ability to handle multiple tasks concurrently
• Ability to use personal computer, calculator, etc
• Ability to work in time-sensitive environment with non-flexible deadlines

Send Us Your Resume

If you have experience in outside sales, D2D, cold-calling, sales events or telemarketing – this is an awesome opportunity for you! Our sales reps enjoy exclusive offers and a local service team that beats the competition. The Sales Agent for YEP Energy will be responsible for generating face-to-face conversations with prospective customers to promote and sell products and services in various settings. The primary goal is to acquire new customers and enroll them. Sales Agents will be responsible to achieve goals set by the Sales Team Lead and/or Area Manager. They will also work closely with other members of the Sales Team to determine best practices, maximize customer satisfaction, learn market trends, and support sales and marketing initiatives.

Requirements

• Must pass background check
• Must be at least 18 years of age
• Must have a smart phone
• Must be able to walk throughout most of the work day
• Must be able to work independently and multi-task

Responsibilities

• Based on information provided by the customers, discuss and assist customers’ fit to match with the most suitable price plan and promotion/incentive
• Achieve and maintain set performance metrics while providing best-in-class service
• Efficiently navigate order entry system(s) as necessary
• Utilize and exercise compliance standards for securing customer information
• Abide by site rules and regulations, including all company safety rules/regulations
• Report to Team lead at end of work day to report developments
• May be required to work afternoons and weekend

Working Conditions

• Outdoors
• Working onsite at assigned location(s) or event(s) within an assigned geography
• This position is a part-time position eligible for commission incentives and/or targets provided by the Team Leads and/or Area Managers
• Must be available to work evenings and weekends
• This position is a part-time position eligible for commission incentives and/or targets provided by the Team Leads and/or Area Managers

Physical Requirements

• May occasionally require lifting as appropriate to perform duties and responsibilities

Additional Knowledge, Skills and Abilities

• 1-3 years sales or other customer-facing experience preferred, or other applicable work experience
• Excellent communication through oral and written form
• Ability to work effectively both as an individual and a member of a team
• Ability to communicate clearly with customers --in person while maintaining composure and control, when possible follow-up may be needed

Send Us Your Resume