About YEP Energy
Who We Are
From our headquarters in Houston, YEP Energy serves residential and commercial customers within the State of Texas as a Retail Electric Provider operating under Public Utilities Commission of Texas (PUCT) license #10126.
Our buying power and experience enables us to provide our customers with some of the best rates in the State of Texas, and our commitment to quality demands we provide the best customer experience available.
Management Overview - YEP Energy is committed to having the best customer service in the business. We utilize a Customer Service Plan that draws on best practices for all service industries and we use the most advanced electronic tools. Our friendly and knowledgeable customer service team is well trained and come from diverse, multi-cultural backgrounds. Customer care agents can assist you in multiple languages (including Spanish & Korean) to accommodate your needs. Our service function is goal oriented and performance is measured against specific standards at every customer interface point. Upgrades to our system are made on an on-going basis, to ensure that we continuously improve our performance for you. Customer feedback is openly and actively solicited. We rely on you to tell us what is working (or not working) so that we can refine and perfect your experience.
Professional Customer Service - YEP Energy is a private, non-affiliated Retail Electric Provider (“REP”) in the State of Texas, and was founded by energy executives with decades of combined experience in electricity, natural gas, and related industries. Our team members have worked in deregulated markets all over North America and in many international markets. We have roots in the Texas markets since the beginning of deregulation back in January of 2002. Experience is our most valuable asset. It differentiates us from our competition and allows us to provide superior products, pricing, services, and unparalleled customer satisfaction. We are excited for the opportunity to do so for you!
Our Approach - Our Approach is to put the customer first. We want to provide you with a complete energy solution that meets your specific needs. During the initial consultation, we will evaluate your specific needs and then begin to build our services around those needs. We believe this strategy is what sets us apart from other REPs in the commercial and residential energy markets. By combining the procurement of supply with other value added services through our partnership networks, we are able to provide unparalleled energy solutions to residential and commercial entities. We advocate a flat and customer centered structure for your pricing model, and believe this allows us to build genuine, long-term relationships with our customers.
Environment and Community - YEP Energy is doing its part to help conserve resources to protect the environment and to support a healthier and cleaner Texas through the procurement of Renewable Energy Credits (“RECs”). We offer our “100% Green Earth Renewable" plans to our customers on a month-to-month or fixed price basis at competitive rates with the same reliable service as our other plans. We also offer paperless billing and to help you reduce your environment footprint. YEP Energy cares about its community and our future together. YEP Team Members volunteer their time and money to the Aid to Victims of Domestic Abuse organization in Houston, the Boys and Girls Clubs of America organization in Dallas, and the National Multiple Sclerosis Society, in addition to yearly donations by YEP to the United Services Organization ("USO") through YEP’s dynamic USO Support Our Troops Electricity Plans.
Vision and Values - YEP Energy was founded with clarity in vision and an uncompromising value system. Everyone within our organization is committed to following these fundamental guiding principles when working with our customers, partners and affiliates.
We provide power. We serve customers.
Knowing our customers have a choice in who provides for their energy needs drives us to excel at what matters most to the customer, because every interaction is an opportunity to reinforce their decision in choosing us.
It’s not worth it.
We believe any business gained while compromising our integrity is not worth the cost. We pledge to earn trust by upholding our unyielding commitment to performance in the most honorable way.
We are in this together!
It is impossible for us to separate ourselves from the communities we serve. We have kids in the same schools, attend the same churches, and live in the same neighborhoods as our customers. We know our success as a business is directly linked to our involvement in our community because “success” is not all about the bottom line. We promise to take every opportunity to serve, improve, and educate seriously.
Now and Later.
Environmental stewardship is important to us. We desire to provide for the energy needs of our customers now but also want to ensure we leave this world better than we found it for later generations. We will continue to search for and offer more renewable, clean energy resources.
YEP Energy is born as a Texas Retail Electricity Provider.
YEP becomes an accredited business with the Better Business Bureau for its electricity services.
YEP expands its electricity services to the Keystone State of Pennsylvania.
YEP Energy begins to serve natural gas in its home territory in Texas.
YEP expands its electricity services to the Garden State of New Jersey.
YEP expands its natural gas services with its launch in the Golden State of California.
YEP becomes accredited with the Better Business Bureau for its natural gas services.
YEP expands its natural gas services into the Commonwealth of Pennsylvania.